New Landlord FAQ

Why use a professional Property Manager?

As your professional managing agent, our aim to simplify the property management process and provide our clients with exemplary and professional service, at a very reasonable cost. This means your valuable time can be spent elsewhere while we take care of everything.

We will always aim to minimise vacancy, and achieve the highest possible rental return from the most suitable tenant in the current rental market.

We will keep our Landlords well informed of the current real estate market and vow always to act in the best interest of our client.

The core values of our agency are honesty, transparency, ethical real estate practices and a high level of knowledge of real estate legislation and practice. 

How will I know what my property will lease for?

We will get the best idea of your property’s value in the current market by comparing it to other properties similar to yours. The market plays a large role in determining what amount of rent you will achieve. We can assist by advising what the demand for a property such as yours is in a particular area. 

How long will it take to find a tenant for my property?

In our experience, properties that are well presented and priced according to market conditions and represented by a professional agent will stand out from the crowd and therefore attract the right tenant quickly.

How can I guarantee that my property will be well looked after?

Every tenant’s application is screened very carefully and clear expectations are set right from the start. Our experienced team will conduct thorough ingoing, outgoing and regular routine inspection reports. All are conducted with photographs to minimise any problems that may arise during the tenancy. All repairs and maintenance are communicated to you and addressed in a timely manner. Our agency offers a Service Guarantee:

Link to Service Guarantee here

What happens if my tenant doesn’t pay rent?

Rent arrears can become a major issue if not addressed promptly.

Should a tenant fall behind we take swift action in accordance with the Residential Tenancies Act.

What costs do I need to pay?

We are able to offer a simple package to cover letting fees, management fees, renewal fees and statement charges. We do not charge anything extra for periodic inspections, arranging quotes and maintenance, paying your water bills and invoicing the tenant, or attendance at NCAT (Tenancy Tribunal).